Shazam not working? These steps might help

Image Credit: Apple

Don’t stress when Shazam doesn’t work! Follow this guide first.

When you use the Shazam app music that’s playing around you can be identified, wherever you are. Unfortunately, all apps can get buggy from time to time. It’s especially annoying when you want to quickly identify a song that’s playing in a coffee shop or on the radio but then find that the Shazam app isn’t working, and before you know it the track has finished.

When Shazam music search isn’t working, or the app is crashing or won’t open, try these steps to get back up and running.


The first step in troubleshooting Shazam, or any app for that matter, is to relaunch the app. If that doesn’t make a difference, reboot your device. It’s amazing how often that solves the problem.

Next, check you’re running the latest version of your device software and the Shazam app is up to date as well. On Apple devices head to the App Store to check for updates.

It sounds obvious, but make sure you’re connected to the internet. If you’ve limited WiFi or data signal, Shazam might struggle to connect. Sometimes turning off mobile data, waiting a couple of minutes and turning it back on again resets the connection.

There might not be a problem at your end at all. Be sure to check if Shazam is down for everyone. Online status checker websites will notice if there’s an outage, and social media platforms like Twitter are always worth a search.

Now try uninstalling and reinstalling the Shazam app. Tip – offloading the app rather than deleting will keep your data intact.

Still having trouble? The final option is to email app support to get to the bottom of the problem. Shazam is owned by Apple so you’ll want to head to Apple Support and ask your question. As satisfying as it is to solve a problem yourself, sometimes you’ve got to ask the experts.


Releasing new music? If you’re wondering how to put your song on Shazam, check out RouteNote. We work with unsigned artists. You can upload to Shazam so people can identify your songs across the globe! It’s free to release your music – find out more here.

I write about music for RouteNote, sharing fun stuff, news, and tips and tricks for musicians and producers. Also a saxophonist and hater of marmalade.

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10 comments

    Shazam has stopped working on my iPhone XR. It works perfect on my ipad and I’ve tried all suggestions but no luck.

    I turned off app tracking protection in DuckDuckGo and Shazam now works online. It was showing “offline” and was saving searches for later. Do you have app tracking protection?

    In DuckDuckGo > Settings > App tracking protection > Privacy > Having problems with an app?

    Hi there
    If Shazam isn’t working
    I suggested maybe reboot your device and let it reboot itself for a few minutes up to 10 to 15 mins
    then turn it on again check if it’s working if not try it again

    Same thing happened to me. Tried everything but the thing that solved the problem was to switch off app tracking protection for Shazam in DuckDuckGo.
    In DuckDuckGo > Settings > App tracking protection > Privacy > Having problems with an app? > untick Shazam.

    Shazam is reacting too fast: tap on Discover icon, 0.5 seconds later result = No Result… try again, same result.. it seems that it doesnt even try to listen.
    tried
    Shazam app: force stop
    phone reboot
    Shazam reinstallation
    Phone: Huawei P30 pro

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