RouteNote Troubleshooters: I need to change or update my release on stores

My music has already been accepted and uploaded to stores and streaming services but I need to make some changes. How can I update my release?

After your release has been accepted and we’ve sent it off to the stores you’ve chosen then you are still able to change the metadata. You can add or remove the stores that your release(s) are available on as well as editing your artwork, artist name, album titles, or making general metadata changes from your account.
To make these changes go to to your releases from your account at www.routenote.com and select edit on the release you want to change. Once you have made the changes it will be sent to our team to make sure we can allow these changes and once approved will be sent to stores for update.
You can not change, add, or remove audio from your release.
Once your updates are approved it will take around 7-14 days to be applied to stores. If your update is denied you will receive a message stating why.

If you have any further concerns or issues please get in touch at support@routenote.com and our dedicated support team will be happy to help.

Head of Social Media and Marketing, RouteNote

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17 comments

    Hello, due to the delays in moderation I would like to change the Pre Order Date and Sales Start Date (SSD) of a new release. Can I do that without losing the place in the moderation backlog? already waiting for 8 working days so I don’t want to reset the count. Thanks!

    Hello, yes it won’t affect your place in the queue. You should be able to edit your release by heading to it in your Discography.

    Hi,
    I just finished my album, so I tried to put it up for distribution, but I ran into a problem.
    Everything was going smooth, until I got to the artwork.
    I put the artwork in and clicked save changes, but an “error” popped up at the top of the screen.
    It said “Please add you album artwork”, the artwork meets all the requirements.
    I’ve also tried using a different browser, and using a different cover art, but nothing works.

    Hi, can you please check that there are no special characters or symbols in the file name of your image. If you still can’t get it to work afterwards please get in touch at support@Routenote.com and attach your image file and mention the UPC number.

    Hi! I cannot click on
    Manage Stores >
    I would like to add fb/insta and youtube which I don’t know why weren’t added.
    (ive done this before with another release so I’m really not sure what happened here)
    Thanks!!

    Hi Alvin, it sounds like your release wasn’t eligible for Content ID if Facebook and Instagram were deselected after we moderated your release. Some releases don’t meet the criteria to be uploaded to these stores: Facebook, Instagram, YouTube Content ID.

    ayo, had a question, if you get your song approved, and then you change the release date, will it release faster or need to be approved again? I set the release date to 3 weeks in advance, but really would like to get it released sooner if possible but also wanna know an exact release date so I can hype up the release.

    Hello, as there is a delay in moderation at the moment due to the amount of releases we have coming in it is unlikely that it would speed up the release of your music by the time the team have been able to accept and implement the date change. If you leave the sales start date section empty in future then your music will release as soon as stores have received your release.

    Dear RouteNote,

    I uploaded my project last night, at around 22:58 UK time, and upon playing it back I noticed that a handful of the songs are not sounding how they sounded when I saved them. I have noticed a few clicks at certain points throughout the songs, and have noticed that I may have uploaded them at too high a quality, and since it is still only a few hours since I uploaded, I would like to re-upload the same songs but at a slightly lower quality before they enter and conclude moderation and get sent to stores, so as to avoid the clicking sounds throughout the project. Please advise as soon as possible on the best way to move forward as this project means so much to me and I really want it to be perfect.

    Hi RayKaz, your audio shouldn’t be compromised for any reason assuming it fits the MP3 or FLAC guidelines of our upload tool. If you get in touch at support@Routenote.com they can look into that and also remove the release if you’re wanting it taken down. Simply create a new release with your new audio and we’ll be able to get that one moderated and released.

    Hi Routenote,

    What if i need to change my artist name, but it shared release (under a label) can i change it by myself?

    And after i change my artist name, what happens to the monthly listener, a playlist that put my song and etc
    Will my song still in their playlist?

    You will need to update your artist name on your release details to change it. This will update your name but your release will keep its streaming statistics.

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