RouteNote Coronavirus Update: Services will continue as usual

Hello RouteNote users,

We wanted to reach out and let you know what’s happening at RouteNote as there are lots of questions surrounding the Coronavirus pandemic currently.

First of all, we will be continuing operations as usual and you will still be able to release all of your music as always. There may be a slight delay in how quickly we can respond sometimes but we want to assure you that RouteNote is still up and running and you can carry on releasing your music on all of your favourite stores during the current situation, as usual.

Our team are still dedicated to getting your music online and our support team are there for any issues or questions that you have at support@routenote.com.

Secondly, we appreciate any concern about our wellbeing within the team. You care about us like we care about you and we want to assure you that we’ve done everything we can to ensure that the whole team are healthy, happy and able to respond to these events without impacting on our ability to keep giving you the services you use and love.

Lastly, we know how difficult the coming months may be for many musicians. Gig cancellations are already having a big impact on artists and performers worldwide.

There are many resources out there to help you through and you should seek out the advice of officials local to you. We have a post with a little guidance on reacting as an artist to the next few months: https://routenote.com/blog/a-little-advice-for-performing-artists-during-coronavirus-setbacks/

It is our pleasure to work with all of you and your music and we care about your wellbeing. So keep your ears open to what governments and health experts are saying and stay safe out there.

The wonderful power of music will keep us all connected and entertained around the world. And hey; self-isolating sounds like the perfect time to pick up the keyboard, plug in the guitar, load up some software and create some sweet new music!

The music community is a wonderful thing and we will all stay together through this.

Love,

The RouteNote team

Head of Social Media and Marketing, RouteNote

37 comments

    Greetings!

    My issue is that i’ve released some music 10 days ago (Sat. 14th) [“Flor de Bach” “Mil maneras de pedir perdón”] and still remains in “in review” category. How long could i get a response from your moderation team?

    Thanks and regards, Eric Díaz

    Hello Eric, you should hear back from the team very shortly. Apologies for the delay, we’re working as hard as we can to get to your releases as quickly as possible.

    Hi Mario, due to a backlog of releases in recent months the moderation delay can fluctuate unfortunately. We are working hard to get our schedule back down and you should hear from us soon.

    Hi there,

    I have waited a very long time for my release to be published. I have sent lots of emails but have never received responses. I have been waiting for more than 72 hours for it to be approved, and I am not happy about this. Here is my UPC code: 5059504008635. Please update me on the status of the release.

    Thank You

    Hi Rayn, we currently have some delays due to an increase in uploads coming to us as well as delays caused by needing to respond to the Coronavirus pandemic. The team are working as hard as we can to get through releases and get back to our regular schedule. We appreciate your patience in this time.

    Buongiono, ho caricato un brano il 26 Marzo è non è ancora stato approvato.
    Il mio UPC è 5059504030537
    Vi chiedo l’approvazione in tempi rapidi.
    razie
    Saluti

    Ciao, sfortunatamente abbiamo alcuni ritardi in questo momento in quanto ci sono molte più uscite del solito in arrivo e nel rispondere al problema COVID-19 ha reso anche la moderazione un po ‘più lenta.
    Stiamo ancora lavorando duramente per far uscire la musica il prima possibile, ma nel frattempo ci vorranno circa 10 giorni per la moderazione.
    Mi scuso per il ritardo, fatemi sapere se avete altre domande di problemi.

    Hi Maarten, we can’t take calls at the moment as we aren’t in the office. You should hear back from the team via email within a few days – sorry about the current delays, we’re working as hard as we’re able to.

    Hola! Me gustaría saber ¿Cuál es el promedio de tiempo el cual están demorando para aprobar las canciones que estan en review? Mi cancion “Grinder” de Ordinary, también esta en la espera igual que las demás. Saludos a todo el equipo y que gocen de buena salud!

    Hola Rafael, desafortunadamente debido a la situación COVID, nuestro proceso de moderación está tomando alrededor de 10 días. Pedimos disculpas por las demoras y le aseguramos que el equipo está trabajando tan duro como podemos durante estos tiempos, debe saber de nosotros pronto. ¡Todo lo mejor y mantente a salvo!

    Hi, can you let me know your ticket number? Support are taking longer to respond at the moment due to the COVID situation.

    I wish you all well through this difficult time, Jacca – and thank you for keeping us informed.
    Every sensible person knows there will be delays for everyone and everything, we all have to just chill about it.

    Just one thing… for f@*ks sake: stop using “reach out!”
    It’s meaningless corporatespeak BS!
    A simple “We wanted to let you know” would have sufficed.

    Hi Bob, thanks for reaching out to us… I joke. We appreciate your understanding and hope that you’re also well in these trying times. The team are on hand to help with anything if there are any issues as always. Hopefully we can return to some normality soon, all the best to you and yours!

    I had uploaded my single ‘a day in the night’ on 4th of may and it was planned to be released for pre-sales by 14th may and its still in review(11th may). Please notify me if there will be a delay in the pre-sales or final release..

    Regards, Ayush( manager at MCsq. Music)

    Hello Ayush, the site states that there is unfortunately a delay due to the COVID situation and a backlog of releases currently. The team are working as hard as they can to get their schedule back down.

    Hello there, its already been 8 days and my track is still in review…! Can you please let me know if it will be reviewed within 10 days? As per the Covid -19 delay note.

    Hi Nikhil, unfortunately with current delays it will likely be longer than 10 days. We’re working as hard as we can to reduce the schedule and appreciate your understanding and patience in these difficult times.

    Hello friends! I tell you, more than two weeks ago I loaded a song and until today the moderation process does not pass, I uploaded it on May 10, it is already May 26 and it is still not published. I am not upset because I understand the situation that Covid goes through the whole world, but, I would like to know when it will be published, this is the UPC: 5059505913532. Please, shortly the launch report.

    Thank you, you have already contacted me. There are still several singles that do not load and have more than 15 days to load, help please.

    Hello! I still have several singles pending moderation for more than 15 days, help me please.
    UPC:
    5059074868110
    5059504436209
    5059504990848

    Hola! Espero que se encuentren bien.
    Estoy consciente de la situación actual del Covid-19 pero ya he esperado los 10 días hábiles y todavía no me han revisado mi lanzamiento, que se supone que tuvo que haber salido el día de hoy (6 de junio). Me gustaría que me puedan confirmar cuándo saldrá mi música en las plataformas digitales.
    mi UPC es: 5059505729881

    Hi,

    Please be aware that our moderation currently have a backlog of releases, which we are making our way through as quickly as possible. Because of this, moderation times may be extended at this time.

    If you have not received any automated emails from us notifying you of approval, user action or disapproval, your release will be pending moderation.

    Please accept this as a response to any queries about moderation times for your release.

    We apologise for any inconvenience this may cause and appreciate your patience.

    There is no longer a trace of the “LAOS”. Song that I had uploaded on May 19th. it is no longer found in approved songs or even in songs to be approved. Disappeared. Did I praise reloading?
    Can you answer?
    Thanks.

    Hello. I sent you an email on May 8 to support@routenote.com regarding the song LAOS but I have not yet received a reply. I also opened 2 tickets on the site’s support page on June 3 and 6 but still no one answers me.

    Hi, Our team are working through a backlog of emails, which we are making our way through as quickly as possible. Responses may be extended at this time.

    Apologies for any inconvenience this may cause and we appreciate your patience. You’ll hear back soon.

    Hello dear, more than 15 days ago I uploaded a single to the platform and still do not give me an answer about the approval. I need help please! UPC 5059505170416

    Hi,

    Please be aware that our moderation currently have a backlog of releases, which we are making our way through as quickly as possible. Because of this, moderation times may be extended at this time.

    If you have not received any automated emails from us notifying you of approval, user action or disapproval, your release will be pending moderation.

    Please accept this as a response to any queries about moderation times for your release.

    We apologise for any inconvenience this may cause and appreciate your patience.

    Hello, I recently received an email, in which they asked me to send some proof that the instrumental tracks are my property, I already sent the proofs, several days have passed and they still do not respond, help me please. My UPCs are: 5059504436209 – 5059504990848

Leave a Reply

Your email address will not be published. Required fields are marked *