If you’ve uploaded your music to RouteNote and chosen to distribute to Spotify, here are a couple of reasons your release may not be live.
You’ve finished your masterpiece that’s gonna go wild on Spotify, uploaded it to the best free music distributor out there (that’s us – RouteNote), and ticked Spotify in the stores selection page of your release, so where is it?
Once you complete your release, it’ll be sent to our moderation team. RouteNote’s moderation team review each release to make sure the formatting and copyright is all in order. All being well, moderation will approve your release in around a week. If we spot anything that’s easy to fix, we’ll correct the error and send the release on its way. If there are a few issues with your release or something you’ll need to fix your end such as audio, we’ll let you know by email what needs fixing before we can approve your release. If we suspect your release does not follow our stores’ guidelines, for example it uses unlicensed, copyright-protected samples, we’ll disapprove the release. If you think we’ve incorrectly disapproved your release, get in touch with our support team and they’ll review your case.
You may experience longer wait times for moderation around busy periods, such as Christmas. You’ll get an email once your release has been approved. If you’ve set no sales start date, from the date of approval, releases take around 48 hours to 2 weeks to hit stores. Major stores such as Spotify usually have releases live within 5 days of approval. Unfortunately, our stores don’t tell us when they’ve published your release, so you’ll have to search for it on Spotify.
If you’ve waited over two weeks and your release is yet to be moderated, get in touch. If your release has been approved for over two weeks, has no sales start date and is yet to appear on Spotify, get in touch. Our support team are always on hand to help you every step of the way. Head to routenote.com/contact to use the message form or drop an email to firstname.lastname@example.org. If possible, be sure to email from the account linked to your RouteNote profile and include your UPC. Messages will usually be responded to within a week. Alternatively, call us on +44 (0) 1872 870 688. Lines are open Monday – Friday, 09:00 – 17:00 (GMT).