RouteNote Troubleshooters: What audio file formats can I upload?

When you’re uploading your music to RouteNote it’s important that you upload your music in a file format that we accept.

Whether you’re releasing your music with us for free or you’re using our Premium platform; there are two types of audio file that we accept.

You can upload your music in MP3 as long as the sample rate is 320Kbps or higher. You can also upload your music in FLAC format.

If you’re having any trouble uploading your audio check out our Troubleshooter for that here.

If you’re still having issues our friendly support team will be happy to help you out so just send them a message at support@routenote.com.

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4 comments

    If your audio file is not uploading during the releases’ creation process there are a few ways you can fix the issue. Before you try these please clear your internet history or try an alternate browser:

    1. Metadata Removal

    You will need to remove all metadata, including artwork, that is attached to your audio

    You can do this easily on a PC, here’s a link that will walk you through this

    ttps://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/how-to-add-and-delete-image-files-from-mp3-files/5cdf8ee3-f7b3-4020-8cd8-bf58393b7108

    If you are using a Mac you can get an app from the store called ‘Tag stripper’ and this will remove your metadata

    Our tools section has some great sites that can help you here too https://routenote.com/tools

    2. File name conflicts

    While we work to enable all special symbols to be accepted by our system sometimes conflicts can arise. If your file name is particularly long or has special characters try renaming the track to something simpler before uploading.

    3. Track bit rate

    If you are receiving the error

    ‘The selected file can not be uploaded, because Bitrate of mp3 is not greater than or equal to 320kbps and sample rate invalid. MP3 sample rate must be set to 44.1kHz.. Track 1 is broken’

    Or believe your track Bit rate is lower than required (320 Kbps) then you will need to change the bit rate of your track.

    You can do this via the desktop version of iTunes:

    https://support.apple.com/en-gb/HT204310 or head to the tools section on your RouteNote account and check out some resources there https://routenote.com/tools

    If you’re still having difficulty here, please attach one of your files in an email to support@routenote.com along with the UPC you’re using, and we’ll try to identify the issue for you

    Hi, I am looking at distributing services and your services are in one of my considerations. Couple of questions before I sign up. According to your troubleshoot site, its stated that we can upload mp3 of 320Kbps or higher as well as FLAC. What about to services like Tidal and Apple Music that currently supports lossless format with higher sample rate (48khz above)? Does your service supports uploading in lossless format?

    And secondly, what is the recommended LUFS to upload on your services, since different platforms have different requirement (example: -14LUFS on Spotify and -16LUFS on Apple Music).

    Would be glad if you could help me with this few questions I have before making up my mind to use your distributing services, as it seems like a fantastic way to get my music out to multiple platform in one go. Thanks in advance for your reply.

    Hi Zedes, at the moment the sample rate we accept is 44.1kHz. Regarding the recommended LUFS, as they are different I would recommend exporting based on the platform your audience is primarily on so that your main listener-base has the best experience. It shouldn’t make too dramatic a difference between platforms. You also have the option to create separate releases of the same track with alternate LUFS and then select the appropriate platforms based on their loudness normalisation.

    If there’s anything else you’d like to know or that we can help with, don’t hesitate to get in touch!

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