How do I contact RouteNote?

By Tom NewmanSeptember 8, 20212 mins read

RouteNote are always on hand to answer your queries. Drop us an email or find answers to all the most common questions.

Our Support Hub is full of answers to all of the most frequently asked questions we get here at RouteNote. Have a flick through RouteNote’s Blog to find the best of news and advise for musicians and music lovers.

Can’t find what you’re looking for? Head to routenote.com/contact to get in touch with us using the message form, or drop an email to support@routenote.com. We aim to get to your messages within the week.

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15 replies

Arlethia Jones says:

October 6, 2021 at 6:36 pm

Hi I have a question I am thinking about starting my own record label although I am a gospel singer so should I sigh up as my record label name or my name as a artist? And do you have a publishing company as well connected to Routenote or as a record label it would be best to have my own publishing company ?

Reply
1. Jacca-RouteNote says:
  
  October 7, 2021 at 5:02 pm
  
  Hello Arlethia, what you choose to name your RouteNote username is up to you and won’t impact on your music really. It’s best to choose something appropriate and that you will find easy to remember. In regards to publishing: We are able to upload your music to all of our partners stores and platforms but beyond that we don’t take part in your music or release.
  
  Reply
2. Danish F Dar says:
  
  April 28, 2022 at 9:20 am
  
  Some one has sold my original content to you… all the lyrics and composition are my own hardwork… now my original video has got a copyright claim from you… even the one who has sold our content to you is trying to contact you.. please remove the video and copyright claim asap.. song name “aya Hai Ramdan” by shaikh uzair
  
  Reply
  1. LucyLH says:
    
    April 29, 2022 at 10:55 am
    
    Hey,
    
    Please reach out to our support team and we will look into this ASAP – https://routenote.com/contact
    
    Reply
Nicolas says:

November 14, 2021 at 1:35 pm

Hello,

I am sending you this message because I have 2 problems to put music online. When I am in the “manage stores” part, I cannot click on “save and continue”. The button does not work. The second problem is found in the “track details” part. I am the only artist and there is a message telling me to enter at least one primary artist, so I cannot continue to upload my track.

I changed my computer to see if I had a bug on the computer, but it also happens with another computer.

Thank you for your help,
Nicolas.

Reply
1. Jacca-RouteNote says:
  
  November 15, 2021 at 12:13 pm
  
  Hi Nicolas, please get in touch with our team at support@routenote.com with details about your issue and release so that we can help you out.
  
  Reply
  1. Elij Elij James says:
    
    March 21, 2022 at 11:23 am
    
    Hi I’m elij I want to got sign by a record label I I want people to hear my voice my style
    
    Reply
Iason says:

January 23, 2022 at 3:58 pm

Hello,

My album has been uploaded to another artist’s profile with the same name. I have sent you an email with my UPC and everything needed for takedown of the album. I am angry that this has happened and that my music has landed under the name of another person. Please fix as soon as possible.

Reply
1. Jacca-RouteNote says:
  
  January 24, 2022 at 10:35 am
  
  Hello, this can happen if you and an artist have the same name when your music first arrives on streaming services. Our team will respond to you shortly and will have it fixed asap. This should then not be an issue with any further releases.
  
  Reply
  1. Iason says:
    
    January 25, 2022 at 4:11 pm
    
    Thank you Jacca, I know I can count on your team. The lack of a direct way of communication has added to my distress over the past few days. Hope it all gets sorted out as soon as possible!
    
    Reply
2. Elij Elij James says:
  
  March 21, 2022 at 11:26 am
  
  Hi I’m elij I started music at the age of 12 lover of music I want to got sign by a record label I want people to hear my voice and my style
  
  Reply
jane says:

July 9, 2022 at 12:33 pm

hi routenote, I created a new release on the 4 july, however, it has disappeared in the review section and it is not in the release section. Is there something wrong with the release. No confirmation email has been sent for the approval of the song as well. Pls help.

Reply
1. LucyLH says:
  
  July 11, 2022 at 11:22 am
  
  Hey Jane,
  
  Apologies for any inconvenience this may have caused you.
  
  Please reach out to our support team (support@routenote.com) and we will look into this for you.
  
  Reply
Abed-Nego Moeketsi says:

January 20, 2023 at 1:56 pm

Hi, I uploaded a song which was supposed to be released today on the 20th to my selected digital stores but there is nothing to show for it … I can’t find it anywhere … The song got approved on the 16th but is not yet released. What is the problem because this presents itself as unprofessionalism ?

Reply
1. LucyLH says:
  
  January 23, 2023 at 10:08 am
  
  Hey,
  
  Once your release has been approved, it will be available on most of your selected stores within 7 – 14 days. If you have set a sales start date on your release for a date that falls after this time frame, your release will become available on your selected date.
  
  You can get some of your store links from us by heading over to the Artist Services tab of your account. There is a drop-down menu which allows you to hover over Marketing and select URL Requests. This will take you to the Pre-save URL Request form. We will source the relevant links for you as soon as they’re made available by the stores.
  
  Please reach out to our Support team, support@routenote.com, if you have any other questions or concerns!
  
  – Lucy
  
  Reply

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