RouteNote Troubleshooters: I need to change or update my release on stores
My music has already been accepted and uploaded to stores and streaming services but I need to make some changes. How can I update my release?
After your release has been accepted and we’ve sent it off to the stores you’ve chosen then you are still able to change the metadata. You can add or remove the stores that your release(s) are available on as well as editing your artwork, artist name, album titles, or making general metadata changes from your account.
To make these changes go to to your releases from your account at www.routenote.com and select edit on the release you want to change. Once you have made the changes it will be sent to our team to make sure we can allow these changes and once approved will be sent to stores for update.
You can not change, add, or remove audio from your release.
Once your updates are approved it will take around 7-14 days to be applied to stores. If your update is denied you will receive a message stating why.
If you have any further concerns or issues please get in touch at support@routenote.com and our dedicated support team will be happy to help.
I would like to change my artist name please
Hi Alex, you can edit your metadata from your release details in your discography. If you have any trouble get in touch with us at support@Routenote.com.
Hello Routenote can I realy change my album artwork when i already uploaded it? im trying it now but I can’t edit my album cover only the title, release date, etc. please help
Hello, you should be able to change your artwork after approval. However if your release is still pending moderation you won’t be able to make changes until a moderator has looked at it. If you’re having any trouble changing artwork and your release has already been moderated please get in touch with our support team via a ticket on the website or by emailing us at support@Routenote.com with your UPC and details about the issue.
I need to change the name of one of the tracks in my album. How can I do this?
Hi, you can edit your release by heading to it in your Discography on your account. If you have any trouble let us know what you’d like to edit at support@routenote.com.
Hey im vocaluster, i just want to cancel my moderation of my new song “Constellation” because i’ve uploaded wrong file.
.
Song : Constellation
UPC : 5059741844195
Artist Name : Vocaluster
Hello, please create a support ticket or get in touch at support@routenote.com and our team can help you to take your release down.
I have a song that is supposed to be :50 seconds long for stylized reasons but when i uploaded it it changed it to :49 and it bothers me. is there any way i can re upload the song and fix this by making the file a little longer and keep the streams?
Hi Bryant, you’ll need to get in touch with our support team via a ticket or at support@routenote.com. They’ll be able to give you the best advice on what to do in this situation.
I want to remove territory from my releases..
please help me. how do do this????
Hey,
Unfortunately removals can only be done by the RouteNote team.
Please create a support ticket on your RouteNote dashboard under community & support – support ticket, or you can contact support@routenote.com with your UPC.
Our offices are open from 9am – 5pm (GMT), Monday to Friday. Our support team aim to respond within 24 – 48 hours, however our response times may vary in times of high demand.
Hello, due to the delays in moderation I would like to change the Pre Order Date and Sales Start Date (SSD) of a new release. Can I do that without losing the place in the moderation backlog? already waiting for 8 working days so I don’t want to reset the count. Thanks!
Hello, yes it won’t affect your place in the queue. You should be able to edit your release by heading to it in your Discography.
Hi,
I just finished my album, so I tried to put it up for distribution, but I ran into a problem.
Everything was going smooth, until I got to the artwork.
I put the artwork in and clicked save changes, but an “error” popped up at the top of the screen.
It said “Please add you album artwork”, the artwork meets all the requirements.
I’ve also tried using a different browser, and using a different cover art, but nothing works.
Hi, can you please check that there are no special characters or symbols in the file name of your image. If you still can’t get it to work afterwards please get in touch at support@Routenote.com and attach your image file and mention the UPC number.
Hi! I cannot click on
Manage Stores >
I would like to add fb/insta and youtube which I don’t know why weren’t added.
(ive done this before with another release so I’m really not sure what happened here)
Thanks!!
Hi Alvin, it sounds like your release wasn’t eligible for Content ID if Facebook and Instagram were deselected after we moderated your release. Some releases don’t meet the criteria to be uploaded to these stores: Facebook, Instagram, YouTube Content ID.
RouteNote didn’t send any mail to notify, if my release was not available for Content Id.
User might be waiting for their content Id approval.
does the artist name changes if i just saved it on my routenote artist profile?
ayo, had a question, if you get your song approved, and then you change the release date, will it release faster or need to be approved again? I set the release date to 3 weeks in advance, but really would like to get it released sooner if possible but also wanna know an exact release date so I can hype up the release.
Hello, as there is a delay in moderation at the moment due to the amount of releases we have coming in it is unlikely that it would speed up the release of your music by the time the team have been able to accept and implement the date change. If you leave the sales start date section empty in future then your music will release as soon as stores have received your release.
Dear RouteNote,
I uploaded my project last night, at around 22:58 UK time, and upon playing it back I noticed that a handful of the songs are not sounding how they sounded when I saved them. I have noticed a few clicks at certain points throughout the songs, and have noticed that I may have uploaded them at too high a quality, and since it is still only a few hours since I uploaded, I would like to re-upload the same songs but at a slightly lower quality before they enter and conclude moderation and get sent to stores, so as to avoid the clicking sounds throughout the project. Please advise as soon as possible on the best way to move forward as this project means so much to me and I really want it to be perfect.
Hi RayKaz, your audio shouldn’t be compromised for any reason assuming it fits the MP3 or FLAC guidelines of our upload tool. If you get in touch at support@Routenote.com they can look into that and also remove the release if you’re wanting it taken down. Simply create a new release with your new audio and we’ll be able to get that one moderated and released.
My release has been accepted and already released. Now I want to release it in some more stores. Can I update an already released album adding some more stores on it?
Hello, yes you can. Head to your Discography in your RouteNote account and you can edit the release adding more stores there.
I can’t literally edit. Also, music is still pending for approval, IK it will take a few days…
Hi Routenote,
What if i need to change my artist name, but it shared release (under a label) can i change it by myself?
And after i change my artist name, what happens to the monthly listener, a playlist that put my song and etc
Will my song still in their playlist?
You will need to update your artist name on your release details to change it. This will update your name but your release will keep its streaming statistics.
Hi Routenote. Recently I’ve edit my latest release and added some platforms I missed, I noticed that I can add or remove some of them but not all.. Like Google play music, I want to remove my release from there but it seems impossible to unmark the chaeckbox. Once I make a change I have to wait 7-14 days for the modification to be accepted and at the same time I can not chance anything else until this first change is approved ?? Thank you.
Hello, please get in touch at support@routenote.com if you’re having any trouble and our support team will be happy to help.
I changed a release date (I pushed my song back from October 24th to November 27th) ,yet to get an update.. Do you think the change made can be implemented soonest (coz the initial release date is in 5 days time and I really want the release to be postponed??
Hi!
Thanks for this service!
how do I change the order of my songs, but I can’t edit it… : (
thanks
How do I delete a release?
My Track is distributed on wrong profiles on the stores, What should I do ? I need new Profile
Hi Devashish, if your music has been uploaded to the wrong profile you can fill out our form and we will update that on stores as soon as possible: Please complete this form:
https://goo.gl/forms/05bNWlVsi2HFoWvk2
We will request that this is updated for you.
I already have an artist account on spotify so I’ll write my name in the artist name automatically so that the song goes to my artist account because I’m nervous because I might have a new artist account on spotify but I have
I would like to change my artist name just in the youtube topic channel. How can I do it?
I changed my name in my artists profile preferences and updated all of my tracks with my new name, and all of them are now in the Review tab in my discography. It has been almost 2 weeks since I have changed my name and have seen no changes in some major stores. Do I need to wait longer for RouteNote to update my metadata?
you have to enter the song(s) and edit metadata.
I updated some album detail before it gets released. Will the release date move because of that?
Hey,
We have a system in place where any changes you’ve made to an already approved release are automatically sent to update moderation for review. Your release remains approved, but the updates made need to be reviewed before we can send the updated release to your selected platforms.
The moderation of these changes is currently taking a little longer than usual due to high demand. We’re doing our best to bring the delays down ASAP to ensure you’re not waiting too long!
Once approved, the update should take around 7 – 14 days to be reflected on all selected stores.
If your update has been denied, a message stating why will be sent to your registered email. Please keep an eye out for this.
I updated my compilation release so the correct artists were linked to the album. About how long do these revisions take?
Hey,
The moderation of these changes is currently taking a little longer than usual due to high demand. Please reach out to our support team with your UPC and we will look into this for you. https://routenote.com/contact
i have already artist profile in jio savvn i distribute from tunecore but i switch to routenote and i distribute new song on jio savvn and other platform song goes into my original artist profile in jio savvn or new profile please answer me
Hey,
It’s now possible to select your existing Spotify artist page, or a new Spotify artist page, when creating your release on RouteNote. You should be able to select your desired page (or click ‘None of these artists’ for a new page) from the drop-down menu when typing your artist name.
Currently, it’s not possible to choose where your release lands on other platforms, however once your new artist page is established, your release should be directed to that artist page.
If your release lands on an incorrect artist page once your release is available on the store, please complete this form: https://goo.gl/forms/05bNWlVsi2HFoWvk2
We will request that this is updated for you.
I have an album with cover songs and I know the rules for cover songs, I can only submit to the 9 specific stores or have to exclude some countries/regions.
My album has been approved and delivered to the stores so all went well for that part.
However, I realised I uploaded the wrong artwork so I edited and submitted the change. To my surprise it was rejected and I got an email explaining that the rejection was because my album contained cover songs so I need to edit the stores or exclude countries… But I didn’t change anything to the store list… so how comes it was initially approved and delivered and now rejected despite having chosen the correct stores that don’t need licenses?
I noticed that because I joined the SoundClound Network, SoundCloud has been added (by your system) to the store list for the album but when editing the album the web page does not allow me to remove SoundCloud. So now I’m stuck…
Hey,
Apologies for any inconvenience this may have caused you!
Please create a support ticket on your RouteNote dashboard under community & support – support ticket, with your UPC and we will look into this for you.
In the meantime did you know you, by following this guide it will only exclude the territories on the stores that need excluding, whilst distributing your release worldwide to the stores that don’t – https://support.routenote.com/kb-article/how-do-i-format-stores-and-territories-for-a-cover-release-without-a-mechanical-license/
Where do I go to edit the art work? My friend redrew the art work for me, and I would like to edit it. My album is still pending moderation.
Hey,
Please contact our support team with your UPC and we can send your release back to you so you can make these changes – support@routenote.com
– Lucy
I haven’t written any release date and my songs have been approved like nearly 4 weeks ago, what’s wrong???i thought they were supposed to on the market by now it’s too long !!!!?????
Hey,
Please contact our support team with your UPC and we will check up on this for you – https://routenote.com/contact
You can get some of your store links from us by heading over to the Artist Services tab of your account. There is a drop down menu which will allow you to hover over Marketing and select URL Requests. This will take you to the Pre-save URL Request form.
We will source the relevant links for you as soon as they’re made available by the stores.
Please be aware that your release will need to be approved before you complete this form.
Hi, Facebook and TikTok are gone from the Store Management section. YouTube is fine. In your reply, you said, “If the release is unchecked after reviewing it, it is likely that the release is not eligible for Content ID.” I would like to know what the criteria are for Content ID. Please let me know the criteria or provide a URL with a related explanation.
Please see our support guide – https://support.routenote.com/kb-article/why-is-content-id-blocked-on-my-release/
Lol. I made one addition to credits on one song in album and in result all the youtube views in every song were reset to zero.