RouteNote Troubleshooters: My release isn’t in my discography
I uploaded a release on my RouteNote account but when I go to my releases it isn’t there. Where has it gone?
If you can’t find your release in your discography section then don’t worry, it hasn’t disappeared from our system! When you head to your discography section on your RouteNote Account you can view any releases you have created and released.
Your release will be under ‘Free Distribution’ or ‘Premium Distribution’ depending on which model you have chosen to release your music by. Once you click on either of these you will need to select from the ‘Album’, ‘Single’, ‘EP’, or ‘EXTD’ sections depending on what kind of release you uploaded to find yours.
From there you can find your UPC number, edit the details of your release, upgrade to Premium if you uploaded for free, and also check the status of your release. Your status will tell you whether your release is waiting to be moderated, needs action done to it, or if it has been approved and sent to stores.
If you still can’t find your release then check the Unfinished Releases section where releases that haven’t been completed for moderation are stored.
If you’re still having issues our friendly support team will be happy to help you out so just send them a message at support@routenote.com.
I can’t find it in unfinished releases/ free distribution and premium distribution. What now?
Hi, any issues with the Discography page should be resolved now. Please let us know if you’re still having trouble.
Hi there, I also can’t find my release in the Discography page. Thanks for your help.
I distributed a song but can’t find why
my release isnt showing up under any of the above
Hi Cian, try clearing the cache of your web browser and make sure you’ve checked each tab in your discography. If you still can’t see it then get in touch at support@routenote.com with the UPC if you can remember it or at least details about it.
Hi, my first release also showing any of the section in Discography page. Please help
Hello routenote,
I want to remove a release from discography it’s stuck in action needed section and there’s no option of deleting it can you please tell me how to Remove it from there ??
Hello, you can get in touch with our support team at support@routenote.com if you’d like to remove a release.
Hi RouteNote , I got in touch with route note support and they said that my release has been passed on for moderation , is that the possible reason that I cant see my release anywhere in the discography section? plz help
Hello, you will need to get in touch with support@routenote.com for any questions regarding your release status.
Same here, my track was ‘In Review’ for 3 days now, but suddenly its disappeared from my discography this Saturday. From four section of ‘Action Needed’, ‘In Review’, ‘Approved’, or ‘Removed from Sale’, it just isnt in any of them.
Is this how routenote telling me that my track didn’t pass moderation? but i cant find any guide that stated such kind of removal action. am i missing something?
Same here, release was set for moderation and disappeared from discography tab. I looked with and without filters and nothing came up.
same here
Hey,
Please contact our support team and we will look into this for you!
https://routenote.com/contact
My track is disappeared from discography section
It was in review section for so long
Idk if they have disapproved the track
Cuz i cant see it in ACTION NEEDED tab
Please email support@routenote.com and we will look into this for you.
I cant find my release on the discography page, whats happen?
Hi Negal, if you have an issue with your account please get in touch with us at support@routenote.com
Hello my song is in review so long and it’s not saying approved so when will it get approved?
Hey,
Really sorry for the wait here!
Please reach out to our support team (support@routenote.com) with your UPC, and we will check up on this for you. Your UPC can be found just under the release title within your discography.
I just finished filling the required page for my release and everything has been marked good but when I click on distribute it doesn’t go through why!
Hey,
Please reach out to support@routenote.com with your UPC and we will look into this for you!
Same with mine
Same with mine
I don’t know what do I do
Please reach out to support@routenote.com and we will check up on this for you.
my song with the UPC 5059806450064, doesn’t show up on my discography? I wrote an email too, any help on removing it.
Hey, I can see it’s been approved. Please make sure you are looking in the approved section of your discography!
Type your comment…i open a routenote account but am not yet allow to release my songs , it telling me coming soon , what should i do
Please email support@routenote.com with more information and we will look into this for you.
I looked everywhere in my Discography, but I cannot find my 2 releases which have been in “In Review” tab for 3 weeks.
Please email support@routenote.com and we will look into this for you.
Hello my song is in review so long and it’s not saying approved so when will it get approved?
Hello,
We’re sorry for any delays you’re experiencing with the review of your release at the moment.
Please have a look at this article for information on the current wait times:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
Once your release has been approved, our distribution team will send this to your selected stores within 24 hours. Please allow 7-14 days from your approved date for your release to be fully ingested into your chosen stores.
If you have set a sales start date on your release for a date that falls after this time frame, your release will become available on your selected date.
I apologise for the wait you are experiencing.
Thank you for your patience.
Hello, my song was in review and now is disapperead from the discography. What does it means? It has been rejected? In that case an email, a notification would be more correct. Why the review team didn’t approve the song? How can I fix it if I don’t know the issue?
Really sorry for the wait here! I’ve highlighted your email query with our support team, you should hear back from them soon.
I distributed a song but can’t find why