StubHub refuse to refund tickets resulting in a lawsuit

Refusing to refund tickets for the hundreds of events that are now cancelled has left buyers furious at StubHub.

Many of the years events have been cancelled due to the Coronavirus outbreak from gigs to festivals, the theatre to comedy. This has left many people with tickets for something they obviously can’t attend, but in the case of StubHub-bought tickets they can’t even refund them.

Digital Music News reported last month that the ticketing company weren’t offering refunds for events cancelled by COVID-19. The company instead iterated that instead of refunds they will be able to receive a discount of 120% the price of their ticket for other events. Considering these discounts only last 12 months many are furious at what seems like escaping the responsibility of paying back disappointed ticket-buyers.

One ticket-buyer is so unhappy with the company’s response that he is taking StubHub to court with a legal team. He is filing a class-action lawsuit, stating the company “sought to surreptitiously shift their losses onto their innocent customers, furthering the financial hardship endured by people across the country”.

The matter will reportedly be taken to the Western District Court as the case involves customers from all over the US and the payment will exceed $5,000,000. StubHub haven’t yet addressed the lawsuit or the slew of criticism that followed their ‘voucher’ announcement.

This is sure to be an interesting case to follow over the coming months.

Head of Social Media and Marketing, RouteNote

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