Universal Music Group opens new physical merch shops in two major cities
UMG is bringing artist merch back to the high street. Here’s what fans can expect from the new stores.
Universal Music Group (UMG) is expanding its footprint in the retail world with the launch of two new physical merchandise stores, one in New York City and another in London.
The new stores, set to open later this year, will offer fans a chance to shop limited-edition gear, exclusive apparel, collectibles, and curated products from artists signed across UMG’s extensive roster. While merch has long been a staple of touring and online outlets, this marks a rare large-scale physical retail push by a major record company into standalone consumer spaces in two of the world’s biggest music markets.
UMG says the stores will feature rotating artist takeovers, pop-up events, and collaborative drops, creating a dynamic environment that changes throughout the year. Fans can expect everything from exclusive tour-related items to special releases tied to new music, anniversaries, or unique collaborations with designers and visual artists.
The New York location will be situated in a high-traffic retail district, while the London store is planned for a major cultural hub, both selected to maximise visibility and accessibility. By placing these stores in iconic cities known for their vibrant music scenes.
UMG executives describe the initiative as part of a broader strategy to strengthen direct connections with fans. In recent years, many artists have leaned into merchandise as a key component of overall brand identity, with fans increasingly seeking more meaningful, limited, or collectible items. The physical stores aim to build on that trend, offering experiences and products fans won’t find anywhere else.
In addition to standard tees, hoodies and posters, the stores are expected to carry premium items like vinyl bundles, signed memorabilia, custom art objects, and collaborations with fashion brands. Some releases will be available exclusively in-store, giving fans a reason to visit in person rather than buying online.
While streaming remains the dominant way people listen to music, tangible goods and unique experiences have become a way for artists and labels to foster deeper fan loyalty and diversify income. Unlike typical merchandise booths set up at shows, these permanent stores can showcase artistry, history, and narrative in curated displays and rotating installations.
The stores could also offer in-store performances, meet-and-greets, or listening events tied to new releases. While full programming details haven’t been announced yet, UMG has hinted that the concept will blend retail with live-style experiences and fan-centric activations.
As the retail landscape continues to challenge traditional models, UMG’s strategy signals confidence in physical spaces as more than just points of purchase, they’re cultural touchpoints that celebrate artists’ creativity and connect fans in real world spaces.
The New York and London stores are expected to open later this year, with more details on launch dates, featured artists and exclusive items to be revealed soon.