You request your royalties.

Nothing arrives.

Before assuming your distributor has lost the money, check the common payout problems.

Bank account name mismatch

Payment providers often need the recipient name to match verified account details.

Problems can occur when:

• stage name is used instead of legal name;
• company name differs;
• bank account belongs to someone else;
• account details have changed.

Check the exact information in your payout profile.

Incorrect bank information

One wrong digit can cause a payment to fail.

Check:

• account number;
• sort code;
• IBAN;
• SWIFT/BIC;
• country;
• bank address where required.

Copy details directly from your bank.

PayPal problems

A PayPal payment can fail or remain unclaimed when:

• email is wrong;
• account is unverified;
• currency is unsupported;
• account is restricted;
• payment is not claimed.

Check both the distributor and PayPal.

Identity verification

Financial services increasingly require identity checks.

Your payment may remain pending until you complete:

• identity verification;
• address verification;
• business verification;
• tax information.

Check emails and dashboard notices.

Minimum payout

Your available balance may not be large enough for your selected method after fees.

Check both:

• withdrawal threshold;
• transaction cost.

Payment returned

A receiving bank may reject the transfer.

Returned transfers can take time to return to the distributor wallet and may incur charges.

Do not repeatedly retry with the same incorrect information.

Gather information before contacting support

Provide:

• withdrawal date;
• amount;
• status;
• payment method;
• transaction/reference number;
• error message;
• account email.

Do not send sensitive bank credentials through insecure channels.

Final thoughts

Most failed royalty payments are solvable.

Check account identity, banking details, verification, payment limits and payment-provider status.

Fix the underlying issue before requesting another withdrawal.