FAQs
General Questions

What is RouteNote?
RouteNote is a solution, powering music distribution to a global market. Through RouteNote all music rights holders (large, medium, and small) can register their content and manage its distribution all in one place.

Why RouteNote?
Our mission is to provide a simple solution for both ends of the music tree, so that more music can be provided to more people through more outlets. RouteNote allows artists/labels to be in control of their own destiny.

Is my relationship with RouteNote exclusive?

No. Registering your songs with RouteNote does not inhibit your ability to get signed to a label. RouteNote will never prevent you from doing anything you want with your music.

For YOUR sake, please note: If you sign two digital distribution deals with two companies that will both be sending the same album to iTunes, Rhapsody, eMusic, Limewire, etc. - this will hurt you, because the retailer will usually remove the album completely until you decide which distributor has the exclusive right to be selling that album through them.


How much does RouteNote Cost?
RouteNote has 2 options for artists:
1. Free - Artists keeps 85% of the revenues. 
2. Premium - $10 single, $20 EP, $30 album and $45 extended album. Then $9.99 annually. Artist keeps 100% of the revenues.

Can I Get Signed By A Record Label After I Have Signed Up To RouteNote?
Yes. RouteNote doesnt tie up any of your rights. Thus, allowing you to sign with a record label after signing up to RouteNote.

What Percentage Of Sales Do We Receive?

RouteNote currently offers artists 85% of all net revenues from the sales of their recordings from our retail partners. RouteNote is currently one of the world leaders in providing the highest possible revenues to artists.


Will RouteNote sign more retail partners in the future?
Yes. RouteNote is here to help artists spread the word of their music to all four corners of the globe. Our forward looking partnership team are always on the look out for promising deals that will enhance our artists potential.

Artist / Label Questions

What Percentage Of Sales Do We Receive?
If artists choose to use our Free option then the artist receives 85% of all net revenues from the sales of their recordings from our retail partners.
If artists choose to use our Premium option then the artist receives 100% of all net revenues from the sales of their recordings from our retail partners.
RouteNote are currently one of the world leaders in providing the highest possible revenues to artists.

When do I receive payment?

Once the balance on your Earnings page has reached the minimum threshold amount (USD$50), then you will receive the amount owed 45 days after the end of the month that the amount was earned in. For Example if you are owed $100 earned from November then the amount will be received by you before the 15th of January.


Is there a minimum payout amount?
Yes. Currently there is a minimum payout amount for artists of $50 US Dollars. Once this threshold is met then you are eligable for payment.

How can I receive payment?
Currently RouteNote only has one option for artists to accept payments, Paypal. To edit this information you need to visit your payment profile in your Account Details section of your account.

How long does it take before my music will be visible on our retail partners sites?
This option varies depending on which retail partner you have accepted. However, most retail partners normally work on a 1 - 2 week moderation process. RouteNote works on between 1 and 2 days moderation/admin process, therefore making the final distribution lengths between 3 and 4 weeks.
(These time scales are very loose, we have be known to have releases up as little as two weeks after upload. The fewer problems at upload, the quicker the distribution.)   

Why am I not seeing my stats updated daily
Statistics on RouteNote aren't updated daily or in real time, this is because our retail partners only send us their statistics on either a monthly or quarterly basis. Please remain patient and your stats are updated as soon as we receive them.

What currency do I get paid in?
US Dollars. Currently all payments from RouteNote are paid in US Dollars. However, since we are paying artists via Paypal, it makes it very easy for artists to transfer that money into any currency.

How many tracks can I upload?
Unlimited. Currently RouteNote doesn't have a limit for how many tracks you are able to upload. However, with relation to tracks artists upload they must have full authority or ownership to designate copyright.

What is an ISRC and how do they work?
An ISRC is a code that gets embeded as data into your song, it works as virtual identification and is a bit like a bar code. Without an ISRC your song could be played for free in areas which would otherwise entitle you to royalties.

What is a UPC and how does it work?
A UPC is very similar to an ISRC. Whereas an ISRC is a virtually embeded code, a UPC is a physical bar code used for the whole album/collection of songs. UPCs are found on anything for sale, in shops, supermarkets etc.

How do I get my ISRCs and UPCs?

We are pleased to announce that as of 01 August 2009 RouteNote.com will be able to provide all clients from all territories ISRCs and UPCs, saving up to $75 for some users!

Just follow upload instructions for code issuing! 


Why can't I see my sales in "My Stats"
Partners (such as iTunes) normally release their official sales 45 days after the close of every month. Once we receive these reports RouteNote then adds the sales statistics to your account. For example, if you sell a track in May then iTunes won't release their report until 15th July at the earliest. RouteNote input stats immediately once recevied.

What file formats should I prepare for uploading?

Audio: RouteNote can only accept MP3 files with a sample rate of 44.1khz. The bitrate of the MP3 can be anything above 192kbps, however, we recommend users to use 320kbps for the highest quality.
Cover Art: Album artwork files must be 1425x1425 pixels square and must be in .jpeg/.jpg format. 


Business Development

If I would like to partner with RouteNote either to license the RouteNote catalogue or to apply to get my music licensed.
Thank you for your RouteNote business inquiry. Please contact us via email and leave your contact information, and a brief overview. Again, thank you for your enquiry and we'll speak to you soon..

Corporate Questions

Who founded the company?
RouteNote was founded by Steven Finch and Rolf Munding.

Who owns RouteNote and are you listed on a stock exchange?
RouteNote is owned by RouteNote Ltd and is therefore a limited company and is not listed on any stock exchange at the moment.

Media Inquiry

I'm a journalist and I want to talk to someone at RouteNote. Who can I contact?
Thank you for your RouteNote media inquiry. We want to do our best to meet any pressing dealines you may have. Please contact us via email and leave your contact information, brief story overview and deadline. Again, thank you for your inquiry and we'll speak to you soon.

Referrals

How Do I Sign Up for the Referral Program
Every account is automatically signed up for the Referral program. The Referral program can be found by Logging into your account and then visiting the Referral link in the header bar.

What Percentage Do I Receive from Referrals
It's very simple, all you need to do is provide your friends/peers/website traffic either your referral link or your referral code. When they sign-up using your referral information you automatically qualify for 2% of their earnings from all releases under our Free Model. But don't worry! This does not affect their earnings at all, the 2% you earn comes directly from our 15% cut. Everyone's a winner!

RouteNote Direct

How much does RouteNote Direct cost?
RouteNote Direct is completely free to use and artists keep 85% of all royalties from sales of their music. Users can add as many releases to their RouteNote Direct store as they wish.

Can I continue to sell my music on iTunes, Amazon, Spotify, and so on?
Of course! We compete by making RouteNote Direct the place you want to send your fans, not by making it the place you have to send them.

When do I receive my royalties from RouteNote Direct Downloads?
RouteNote Direct Download royalties are sent to your registered paypal account automatically in real time. Artists dont have to wait until the end of the month and receive their Direct royalties at the same time as their iTunes sales. 

Can I customize my own RouteNote Direct store
Of course! When you login to your account you will head to the RouteNote Direct page and at the top of that page there is a link to > Customize Your Store

Can I add my old content already on RouteNote to RouteNote Direct?
Yes.. of course! Go to > My Content > select release and edit ... then add RouteNote Direct as a store partner

Can I upload my music to RouteNote and only use RouteNote Direct
Of course! All you need to do is signup for an account and then when you upload your music, just select RouteNote Direct as the only partner you want to distribute to!

Are there stats for the audio that has been played on my RouteNote Direct store?

Yes. If you login to your account and then head to your My Stats section you will see an option in the sidebar called > RouteNote Direct Play Stats

This provides play stats for the past 30 days and all time for all of your releases that are live on RouteNote Direct 


How can I get a refund for the music I purchased
All you need to do is drop us an email with your Paypal transaction ID and more details on the release you purchased. 

Site Errors

How do I report an error?
If an error occurs please contact us via email describing what error has occurred and what you were doing when you received the error.

Your Account

How do I delete my account?
Please contact us via email and we will delete your account on your behalf.