FAQs
General Questions

What is RouteNote?
RouteNote is a solution, powering music distribution to a global market. Through RouteNote all music rights holders (large, medium, and small) can register their content and manage its distribution all in one place.

Why RouteNote?
Our mission is to provide a simple solution for both ends of the music tree, so that more music can be provided to more people through more outlets. RouteNote allows artists/labels to be in control of their own destiny.

Is my relationship with RouteNote exclusive?

No. Registering your songs with RouteNote does not inhibit your ability to get signed to a label. RouteNote will never prevent you from doing anything you want with your music.

For YOUR sake, please note: If you sign two digital distribution deals with two companies that will both be sending the same album to iTunes, Rhapsody, eMusic, Limewire, etc. - this will hurt you, because the retailer will usually remove the album completely until you decide which distributor has the exclusive right to be selling that album through them.


How much does RouteNote Cost?
RouteNote has 2 options for artists:
1. Free - Artists keeps 85% of the revenues. 
2. Premium - $10 single, $20 EP, $30 album and $45 extended album. Then $9.99 annually. Artist keeps 100% of the revenues.

Can I Get Signed By A Record Label After I Have Signed Up To RouteNote?
Yes. RouteNote doesnt tie up any of your rights. Thus, allowing you to sign with a record label after signing up to RouteNote.

What Percentage Of Sales Do We Receive?

RouteNote currently offers artists 85% of all net revenues from the sales of their recordings from our retail partners. RouteNote is currently one of the world leaders in providing the highest possible revenues to artists.


Will RouteNote sign more retail partners in the future?
Yes. RouteNote is here to help artists spread the word of their music to all four corners of the globe. Our forward looking partnership team are always on the look out for promising deals that will enhance our artists potential.

Artist / Label Distribution Questions

What Percentage Of Sales Do We Receive?
If artists choose to use our Free option then the artist receives 85% of all net revenues from the sales of their recordings from our retail partners.
If artists choose to use our Premium option then the artist receives 100% of all net revenues from the sales of their recordings from our retail partners.
RouteNote are currently one of the world leaders in providing the highest possible revenues to artists.

When do I receive payment?

Once the balance on your Earnings page has reached the minimum threshold amount (USD$50), then you will receive the amount owed 45 days after the end of the month that the amount was earned in. For Example if you are owed $100 earned from November then the amount will be received by you before the 15th of January.


Is there a minimum payout amount?
Yes. Currently there is a minimum payout amount for artists of $50 US Dollars. Once this threshold is met then you are eligable for payment.

How can I receive payment?
Currently RouteNote only has one option for artists to accept payments, Paypal. To edit this information you need to visit your payment profile in your Account Details section of your account.

How long does it take before my music will be visible on our retail partners sites?
This option varies depending on which retail partner you have accepted. However, most retail partners normally work on a 1 - 2 week moderation process. RouteNote works on between 1 and 2 days moderation/admin process, therefore making the final distribution lengths between 3 and 4 weeks.
(These time scales are very loose, we have be known to have releases up as little as two weeks after upload. The fewer problems at upload, the quicker the distribution.)   

Why am I not seeing my stats updated daily
Statistics on RouteNote aren't updated daily or in real time, this is because our retail partners only send us their statistics on either a monthly or quarterly basis. Please remain patient and your stats are updated as soon as we receive them.

What currency do I get paid in?
US Dollars. Currently all payments from RouteNote are paid in US Dollars. However, since we are paying artists via Paypal, it makes it very easy for artists to transfer that money into any currency.

How many tracks can I upload?
Unlimited. Currently RouteNote doesn't have a limit for how many tracks you are able to upload. However, with relation to tracks artists upload they must have full authority or ownership to designate copyright.

What is an ISRC and how do they work?
An ISRC is a code that gets embeded as data into your song, it works as virtual identification and is a bit like a bar code. Without an ISRC your song could be played for free in areas which would otherwise entitle you to royalties.

What is a UPC and how does it work?
A UPC is very similar to an ISRC. Whereas an ISRC is a virtually embeded code, a UPC is a physical bar code used for the whole album/collection of songs. UPCs are found on anything for sale, in shops, supermarkets etc.

How do I get my ISRCs and UPCs?

We are pleased to announce that as of 01 August 2009 RouteNote.com will be able to provide all clients from all territories ISRCs and UPCs, saving up to $75 for some users!

Just follow upload instructions for code issuing! 


Why can't I see my sales in "My Stats"
Partners (such as iTunes) normally release their official sales 45 days after the close of every month. Once we receive these reports RouteNote then adds the sales statistics to your account. For example, if you sell a track in May then iTunes won't release their report until 15th July at the earliest. RouteNote input stats immediately once recevied.

What file formats should I prepare for uploading?

Audio: RouteNote can only accept MP3 files with a sample rate of 44.1khz. The bitrate of the MP3 can be anything above 192kbps, however, we recommend users to use 320kbps for the highest quality.
Cover Art: Album artwork files must be 1425x1425 pixels square and must be in .jpeg/.jpg format. 


Does RouteNote Offer Physical CD Distribution?
RouteNote is a digital distributor and doesnt offer physical CD distribution at present. Please check your Tools page inside your account to see what other services might be able to help.

Does RouteNote distribute audiobooks?
RouteNote cannot deliver audiobooks content to iTunes or the other stores. An audiobook is a recording of a published text being read. Audible.com is the company that has exclusive right to distribute audiobook content.

Can I Choose What Stores I Want to Distribute My Music To?
Yes! You can select all, some or one store for distribution of your music.

How do I take down my music from stores?
You can remove your content from any or all stores, at any time (at no charge). You can take down one release or multiple releases. All you need to do is email us with all relevant details of your release.

Can I Create a Label Account? Can I Distribute Music for Multiple Artists?
If you want to distribute music from multiple artists in one account, you can definitely do that simply by creating an account at RouteNote.com, just as you would if you were creating an account for one artist. When creating new releases you can state each individual artist on the releases. Sales reports will allow you to filter by Artist, UPC code, ISRC and more. A few things to consider: Each account only has one email address and password associated with it, so each artist would not be able to check their sales directly. We never recommend sharing password information with anyone.

How Do I Switch to RouteNote from Another Music Distributor?
We're glad you're thinking of joining RouteNote! In order to switch to RouteNote from another distributor, you will need to contact your current distributor and request that they take your content down from stores, and then you can re-upload and distribute it again through your RouteNote account. Unfortunately there is no way to move content on the back-end so it remains live in stores while you switch distributors.

Will I Be Notified When My Music is Live in the Stores?
Unfortunately stores and streaming services do not provide an automated notifications system for when your music goes live in the stores. However, if you set a release date when uploading your release then it will go live on that date. If you didn't set a release date then please keep checking stores to see when your music goes live. Normally, within 1-2 weeks.

How Do I Get a Verified Account on Spotify?
If you’re an artist, getting verified is simple. Just follow these steps:

1. Set up a Spotify profile

You’ll need a normal Spotify profile to get started.

2. Complete the Verification form

Once you’ve setup the profile, please complete the Spotify Verification Request form.

To help verify the profile, be ready with the following information:

The Spotify profile username you would like linked to your artist discography page. The artist URI link (link to artist discography page). The preferred display name for the profile. A URL link to a 2048 x 2048 pixel JPEG profile image (no more 500kb, please). A link to a twitter account associated with the artist. Please note that twitter credentials are not stored in any way.

3. Wait for Verification

Verification can take up to a couple of weeks, but profiles are verified as quickly as possible.


Can I Upload More Music to a Release That Has Been Approved for Distribution?
Once your release has been Approved for distribution or submitted for moderation, you cannot add any new tracks to that release.

What is the Difference Between a Single, an EP, Album and an Extended Album?
Singles is 1 track. EP's are between 2 - 6 tracks. Albums are 7 - 18. Extended Albums are 18 tracks and over.

How to Set a Future Release Date for your Music in Stores?
RouteNote allows artists to set a future release date. RouteNote requires a minimum of 4 weeks lead time for a future release date. When uploading your release you can set the future release date into the Album Details section.

Can I Distribute a Cover Song through RouteNote?
Yes, you can. If you plan on distributing a cover song, you may need to first get permission (and possibly a license) from the original copyright holder to release your song digitally.

Cover songs should NOT include the original performing artist in the track title or artist field.

INCORRECT:

Wake Me Up (Originally Performed by Avicii) Wake Me Up (Cover of Avicii) Wake Me Up (Tribute to Avicii)

CORRECT:

Wake Me Up Wake Me Up (Acoustic Version)

You will need to make sure when uploading that you use the original performing artist in the copyright C line.

You can look into purchasing a mechanical license for a cover song in the US from The Harry Fox Agency.


Where Do I Find My UPC or ISRC in My RouteNote account?
If you click on your Releases section and then edit your releases you can find your UPC and ISRC's for that specific release.

Business Development

If I would like to partner with RouteNote either to license the RouteNote catalogue or to apply to get my music licensed.
Thank you for your RouteNote business inquiry. Please contact us via email and leave your contact information, and a brief overview.

Corporate Questions

Who founded the company?
RouteNote was founded by Steven Finch and Rolf Munding.

Who owns RouteNote and are you listed on a stock exchange?
RouteNote is owned by RouteNote Ltd and is therefore a limited company and is not listed on any stock exchange at the moment.

Media Inquiry

I'm a journalist and I want to talk to someone at RouteNote. Who can I contact?
Thank you for your RouteNote media inquiry. We want to do our best to meet any pressing dealines you may have. Please contact us via email and leave your contact information, brief story overview and deadline. Again, thank you for your inquiry and we'll speak to you soon.

Referrals

How Do I Sign Up for the Referral Program
Every account is automatically signed up for the Referral program. The Referral program can be found by Logging into your account and then visiting the Referral link in the header bar.

What Percentage Do I Receive from Referrals
It's very simple, all you need to do is provide your friends/peers/website traffic either your referral link or your referral code. When they sign-up using your referral information you automatically qualify for 2% of their earnings from all releases under our Free Model. But don't worry! This does not affect their earnings at all, the 2% you earn comes directly from our 15% cut. Everyone's a winner!

RouteNote Direct

How much does RouteNote Direct cost?
RouteNote Direct is completely free to use and artists keep 85% of all royalties from sales of their music. Users can add as many releases to their RouteNote Direct store as they wish.

Can I continue to sell my music on iTunes, Amazon, Spotify, and so on?
Of course! We compete by making RouteNote Direct the place you want to send your fans, not by making it the place you have to send them.

When do I receive my royalties from RouteNote Direct Downloads?
RouteNote Direct Download royalties are sent to your registered paypal account automatically in real time. Artists dont have to wait until the end of the month and receive their Direct royalties at the same time as their iTunes sales. 

Can I customize my own RouteNote Direct store
Of course! When you login to your account you will head to the RouteNote Direct page and at the top of that page there is a link to > Customize Your Store

Can I add my old content already on RouteNote to RouteNote Direct?
Yes.. of course! Go to > My Content > select release and edit ... then add RouteNote Direct as a store partner

Can I upload my music to RouteNote and only use RouteNote Direct
Of course! All you need to do is signup for an account and then when you upload your music, just select RouteNote Direct as the only partner you want to distribute to!

Are there stats for the audio that has been played on my RouteNote Direct store?

Yes. If you login to your account and then head to your My Stats section you will see an option in the sidebar called > RouteNote Direct Play Stats

This provides play stats for the past 30 days and all time for all of your releases that are live on RouteNote Direct 


How can I get a refund for the music I purchased
All you need to do is drop us an email with your Paypal transaction ID and more details on the release you purchased. 

Site Errors

How do I report an error?
If an error occurs please contact us via email describing what error has occurred and what you were doing when you received the error.

Uploading Your Music

How to Convert Your Audio Files to the Required Format for RouteNote Digital Music Distribution
Important: Your audio must meet the format specifications below to go live in the digital stores. Content holders are responsible for properly formatting their content.

To convert your audio to 16 bit (sample size), 44.1 kHz (sample rate), 1411 kbps (bit rate) stereo MP3 files 192kbps or higher, head to: Xrecode.

Xrecode.com is a freeware audio converter that makes it very easy to convert your music into any format.


Your Account

How do I delete my account?
Please contact us via email and we will delete your account on your behalf.

How Do I Create a New Release (album, EP, single) in My RouteNote Account?
Once you’ve created your account you can start to Create New Releases. All you need to do to start is click on the Create New Release in the Headerbar within your account.

How Do I Submit a Copyright Claim or DMCA takedown?
If you believe someone wrongfully distributed music through RouteNote and you are the copyright holder (or are authorized to act on behalf of the copyright holder), please follow the steps below to submit a DMCA Notification of Claimed Infringement.

Please contact us via email, providing as much information as possible. A RouteNote Copyright Agent will respond to your notification within 2-3 business days.


Can I Move a Release from one RouteNote account to another RouteNote account?
At this time, we cannot move releases from one RouteNote account to another.

How Do I Reset My RouteNote Password?
Due to security reasons we ask account holders to contact us if they need to reset their passwords. Please contact us via email to do so.

YouTube

How Do I Get a YouTube Buy Link for My Music Video?
At this time we do not have a way to provide store links for YouTube videos. This system is run automatically within the YouTube system and matches via ISRC. If you have your music in music stores and also in the YouTube Content ID with the same ISRC then there is a good chance it will show, but not guaranteed.

What Does it Mean for me to Whitelist My YouTube channel? How does that affect RouteNote YouTube service?
Whitelist means to “exclude.” If you do not want RouteNote to collect revenue for your sound recordings on your channel, you can set your Channel Preferences to whitelist (exclude) your YouTube channel.

What is the YouTube Content ID System and How Do I Add My Music for Free?
YouTube Content ID is a service for RouteNote artists that tracks down and collects revenue for artists when their sound recordings are used on YouTube within any user generated video.

To add your music to the YouTube Content ID system all you need to do is select the YouTube store when uploading your music.


What are the Benefits of RouteNote YouTube Content ID Service?
RouteNote YouTube Content ID service:

Identifies and collects the money your sound recordings generate on YouTube from ads on your videos, on other people’s videos that use your music, and on your own YouTube channel.

Collects sound recording revenue from your music on your own YouTube channel automatically, but you can “whitelist” (exclude) it.

Deposits your revenue into your RouteNote Account, monthly.

Monetizes (collects money on) specific tracks you’ve selected.

Completely Free and gives artists 85% of collected revenue.


What's the difference between "eligible" sound recordings that I can monetize and "ineligible" sound recordings that I can not monetize on YouTube, through RouteNote YouTube Content ID service?
Eligible: You can submit specific tracks to YouTube for revenue collection that:

Use only your own material for which you have exclusive rights.

Use third-party material for which you have exclusive rights.

Ineligible: You can not submit tracks to YouTube for revenue collection that:

Contain public domain clips or speeches

Contain any audio library samples, sound effects, or production loops (such as GarageBand loops)

Contain any third party content that you do not have exclusively licensed (such as samples you do not have exclusively licensed)

Are karaoke versions or sound-a-like cover versions

Are part of a compilation/various artists' albums

(Violations of these guidelines may lead to permanent blocking of your account from RouteNote Content ID.)


What are the Types of Ads That Can Appear on My Videos?
Display ads (i.e. banners)

Overlay in-video ads

TrueView in-stream ads

Non-skippable in-stream ads


Can I Monetize My Music on YouTube By Myself?
To collect the most money from the use of your music in other people's videos, you need access to YouTube's system, and access is typically restricted to large labels, publishers and distributors. The YouTube Content ID system is very complex and requires training and knowledge to navigate YouTube's system to collect revenue and manage rights effectively.