{"id":99919,"date":"2024-06-03T17:00:00","date_gmt":"2024-06-03T16:00:00","guid":{"rendered":"https:\/\/routenote.com\/blog\/?p=99919"},"modified":"2024-06-03T16:19:00","modified_gmt":"2024-06-03T15:19:00","slug":"spotify-customers-hit-back-over-the-failed-car-thing","status":"publish","type":"post","link":"https:\/\/routenote.com\/blog\/spotify-customers-hit-back-over-the-failed-car-thing\/","title":{"rendered":"Spotify customers hit back over the failed Car Thing"},"content":{"rendered":"\n

Spotify are killing their first hardware product and their customers are not letting it go that easily, prompting Spotify to respond.<\/span><\/h2>\n\n\n\n

Disgruntled customers have responded to the news that Spotify<\/a>‘s Car Thing will no longer work with a lawsuit. After Spotify recommended that customers chuck their devices, some of them brought a class-action lawsuit to Spotify. <\/p>\n\n\n\n

Their reasoning is that, if they had known Spotify would kill support for the device at any moment they would not have bought it. They are also criticising Spotify’s lack of a refund for those who bought the Car Thing. The filing reads: “Had plaintiffs and other members of the class known that Spotify manufactured the Car thing with the ability to brick the product at any point after its introduction to the marketplace and in Spotify’s total discretion, they would not have bought a Car Thing, or would have paid substantially less for them.”<\/p>\n\n\n\n

Spotify have responded on the down-low. A new support page for the Car Thing suggests that Spotify are offering customers refunds upon request. They write that “individuals seeking a refund can contact customer support with proof of purchase to discuss their options.”<\/p>\n\n\n\n

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Spotify kills their Car Thing<\/a><\/blockquote>