viagogoViagogo, the official secondary ticketing partner for Michael Jackson’s O2 concerts has started the process of refunding fans who paid for tickets via the online platform. It is understood that tens of thousands of tickets were sold on Viagogo with the bulk of them at prices ranging from £300 ($492) to £400 ($656) each.

Everyone who bought a ticket will be sent an email with a unique link, which will start the refund process. Anyone who has not got the email by July 6 is advised to contact Viagogo’s customer services department. The same process applies for Viagogo’s official VIP packages for the Jackson shows, which cost between £700 ($1,150) and £800 ($1,300).